6 Month Client Communication Internship, German speaker

Branża

Inne

Nazwa stanowiska

6 Month Client Communication Internship, German speaker

Rodzaj pracy

staż/praktyki bezpłatne

Ilość miejsc pracy

1

Ilość godzin w tygodniu

40

Opis firmy

This company provides modern software built on open-standards that unlocks the power of business-critical content. With control that IT demands and simplicity that end users love, this company’s open source technology enables global organisations to collaborate more effectively across cloud, mobile, hybrid and on-premise environments. Innovating at the intersection of content, collaboration and business process, this organisation manages over seven billion documents for more than 1,800 customers in 212 countries, supporting 11 million users in their daily work.

Zakres obowiązków

Tasks  Engage with clients to assist them and to ensure high levels of satisfaction.  Issue renewal contracts with a view to getting them signed and returned prior to expiry.  Proactively win back delayed contracts to minimise administrative tasks and streamline the whole customer base.  Maximize impact of cross functional resources (Support, Professional services, Field, etc) & personally intervene when appropriate.  Recommend on behalf of clients with Product management, Engineering and Leadership for critical product enhancements and issue resolution.  Ensure Salesforce (CRM tool) and Gainsight (Customer health tool) are constantly updated.  Work closely with the Sales and the technical teams to create a united front to the customer and to identify other revenue opportunities as well as liaising with the Support and Finance teams.  Partner with broader, Senior account team (sales, PS, CS Executives) to provide continuous customer interaction  Accurately provide a bi-weekly forecast for subscriptions renewals to the Manager of the EMEA Customer Success team.  Analyse data on Support usage, surveys and all other forms of feedback to form a comprehensive point of view on clients/territory. Report on health & propensity to renew.

Wymagania

Personal Skills  Customer focussed and prepared to ‘go the extra mile’ – good listener. Face to face Customer experience would be an advantage  Excellent telephone manner and written skills  Team player and excellent communicator who can work seamlessly with Sales, Technical and Finance colleagues  Highly organised with strong attention to detail  High activity level, enthusiastic, self-motivated, tenacious  Computer literate with experience of recording information in a CRM system  Previous experience in a sales role (Account management preferred with strong Customer care skills) within an IT company would be beneficial German native speaker is a must. Fluent in written and spoken English.

Oferujemy/Warunki zatrudnienia

Duration - 6 months. BENEFITS: All ESPA’s services are free for students and alumni. The benefits are: 1) Paid Accommodation. 2) Paid Utility Bills (electricity, gas, water and council tax) + Internet Access 3) Commuter travel to work (accommodation will be found within an acceptable commuting distance from the workplace, if that requires more than a sensible walk then a bus/train ticket will be provided). This will be sourced and managed on your behalf by ESPA. These benefits have an approximate value of 700€- 1000€ per month (depending on location). There is no salary over and above the benefits offered, unless specifically stated.

Oferta dla osoby niepełnosprawnej

Nie

Klauzula o danych osobowych

"Wyrażam zgodę na przetwarzanie przez Studenckie Centrum Kariery moich danych osobowych, dla potrzeb niezbędnych do realizacji obecnego i przyszłych procesów rekrutacyjnych przeprowadzanych przez W/W podmiot (zgodnie z Ustawa z dn. 29 08 1997 roku o Ochronie Danych Osobowych Dz. Ust. Nr 133 poz. 883 z późn. zm.). Powyższa zgoda dotyczy również załączonych przeze mnie ewentualnych dodatkowych dokumentów (CV, referencje, etc.). Wyrażenie zgody jest dobrowolne. Zgoda może być wycofana pisemnie w każdym czasie. Oświadczam, że zostałem/-am poinformowany/-ao prawie dostępu do treści moich danych osobowych oraz ich poprawiania i aktualizowania."

6 Month Client Communication Internship, German speaker

Sposób aplikacji

How to apply STEP 1) Please, register with us at http://www.espauk.com/students/student-registration/ STEP 2) Please, log in to your account in http://www.espauk.com/students/student-application/ and then click on the button APPLY next to the vacancy name. If you have any problems applying for this vacancy please email us at: apply@espauk.com and in the subject please indicate the name + the code of the vacancy you have issues to apply to.

Kontakt do osoby rekrutującej

apply@espauk.com