Customer Service Representative with Spanish and English_IBM Delivery Centre Poland in Wroclaw

Branża

Inne

Nazwa stanowiska

Customer Service Representative with Spanish and English_IBM Delivery Centre Poland in Wroclaw

Rodzaj pracy

praca stała

Ilość miejsc pracy

1

Ilość godzin w tygodniu

40

Opis firmy

IBM Global Services Delivery Center in Wroclaw employs IT professionals across all sectors. This site is fast becoming a “Centre of Excellence” in key areas of the global technology industry. Few places offer as many opportunities to gain knowledge in your field, to work in a stimulating environment and rewards for outstanding performance as IBM. IBM can provide the perfect setting for your career and freedom to enjoy a rich personal life. The Customer Service department in Wrocław is a multicultural and multilingual environment where employees support major international clients with all IT requests in different languages in 24/7 service!

Zakres obowiązków

Job responsibilities: • Be available to receive any new calls at start of shift • Ensure consistent productivity and quality of service • Meet SLAs and individual KPIs, maintain customer satisfaction • Ensure that all tickets are logged and assigned according to the account's procedures • Handle any frontline technical queries and fix or log them appropriately accurately reflecting content of the call • Handle and assist second level teams with problem determination • Escalate queries when required to appropriate personnel • Minimize outbound call duration and quantity • Monitor ticket queues • Apply end to end ticket and call handling expectations of account • Escalate any issues as soon as they arise to the appropriate contact • Identify knowledge management gaps and drive closure

Wymagania

Requirements: • Basic IT literacy and willingness to learn • High communication skills, customer attitude • Responsiveness and flexibility, Teamwork skills, High motivation, Learning skills • 24/7 shift environment (including nights, weekends and holidays) – if required

Oferujemy/Warunki zatrudnienia

Employment benefits: • The successful candidate will have the opportunity to work in one of Europe's emerging markets (Poland), • The successful candidate will work in a motivating multicultural environment gaining exposure to many areas of the business across the IBM Wroclaw Site, IBM Global Services Delivery Center in Wroclaw employs IT professionals across all sectors. This site is fast becoming a “Centre of Excellence” in key areas of the global technology industry. Few places offer as many opportunities to gain knowledge in your field, to work in a stimulating environment and rewards for outstanding performance as IBM. IBM can provide the perfect setting for your career and freedom to enjoy a rich personal life. The Customer Service department in Wrocław is a multicultural and multilingual environment where employees support major international clients with all IT requests in different languages in 24/7 service! Job responsibilities: • Be available to receive any new calls at start of shift • Ensure consistent productivity and quality of service • Meet SLAs and individual KPIs, maintain customer satisfaction • Ensure that all tickets are logged and assigned according to the account's procedures • Handle any frontline technical queries and fix or log them appropriately accurately reflecting content of the call • Handle and assist second level teams with problem determination • Escalate queries when required to appropriate personnel • Minimize outbound call duration and quantity • Monitor ticket queues • Apply end to end ticket and call handling expectations of account • Escalate any issues as soon as they arise to the appropriate contact • Identify knowledge management gaps and drive closure Requirements: • Basic IT literacy and willingness to learn • High communication skills, customer attitude • Responsiveness and flexibility, Teamwork skills, High motivation, Learning skills • 24/7 shift environment (including nights, weekends and holidays) – if required Employment benefits: • The successful candidate will have the opportunity to work in one of Europe's emerging markets (Poland), • The successful candidate will work in a motivating multicultural environment gaining exposure to many areas of the business across the IBM Wroclaw Site, • Employees can avail of the E-learning self study facility, free language classes & the IT Lab. • Possibility to learn and grow in all other areas like soft skills, leadership, project leadership • Obtaining training certificates • Relocation assistance • Medical Plan by co-funded by IBM, • Transparent career path and potential to growth within leading company in IT • Pension and life insurance • Employee stock purchase plans • Referral programmes • Whatever you want from your career you can achieve with IBM.

Oferta dla osoby niepełnosprawnej

Nie

Klauzula o danych osobowych

"Wyrażam zgodę na przetwarzanie przez Studenckie Centrum Kariery moich danych osobowych, dla potrzeb niezbędnych do realizacji obecnego i przyszłych procesów rekrutacyjnych przeprowadzanych przez W/W podmiot (zgodnie z Ustawa z dn. 29 08 1997 roku o Ochronie Danych Osobowych Dz. Ust. Nr 133 poz. 883 z późn. zm.). Powyższa zgoda dotyczy również załączonych przeze mnie ewentualnych dodatkowych dokumentów (CV, referencje, etc.). Wyrażenie zgody jest dobrowolne. Zgoda może być wycofana pisemnie w każdym czasie. Oświadczam, że zostałem/-am poinformowany/-ao prawie dostępu do treści moich danych osobowych oraz ich poprawiania i aktualizowania."

Customer Service Representative with Spanish and English_IBM Delivery Centre Poland in Wroclaw

Sposób aplikacji

Required • Bachelor's Degree • English: Intermediate • Spanish: Fluent Preferred • Master's Degree in Information Technology Apply by our website: https://jobs3.netmedia1.com/cp/faces/job_summary?job_id=GTS-0787413

Kontakt do osoby rekrutującej

https://jobs3.netmedia1.com/cp/faces/job_summary?job_id=GTS-0787413