6 Month Customer Service Internship

Branża

Inne

Nazwa stanowiska

6 Month Customer Service Internship

Rodzaj pracy

staż/praktyki płatne

Ilość miejsc pracy

2

Ilość godzin w tygodniu

40

Opis firmy

ESPA or European Student Placement Agency is a recruitment agency whose goal is to find high quality internships for European students and recent graduates in the UK. We work closely with our host companies to ensure the positions provide the candidates with a great experience, both professional and personal. The host company is an integrated web based system, combining email marketing with powerful CRM features such as contact database management, email & SMS marketing campaign creation, full campaign reporting, autoresponders, marketing surveys, calendar and more. Designed for the needs of small businesses, the company is the online business partner that takes away the hassle of day to day sales and marketing tasks.

Zakres obowiązków

 Answer all incoming calls in a professional manner ensuring that adequate information is obtained from the customer about what they are looking to do, which will ultimately result in a support ticket being raised containing maximum information, which will help in the process of being able to solve the customer/partner’s issue  Record all customer interactions allowing for accurate tracking of support activity  Solve customer issues quickly and independently, ensuring that customers are able to continue with their day to day business  Ensuring that all support tickets and live chats are responded to within the Service Level Agreement (SLA) for each customer/partner  Be able to investigate the customer/partner’s issue and either solve it, find a work around while the issue is being fixed by developers and communicate this back to the customer/partner in a step by step manner  Liaise with customers/partners on a regular basis as a courtesy to ensure that we are engaging with customers including customers who are designated as “at risk” according to support levels  Create help material and resources which can be used to help our customers and the wider team when responding to support questions.  The ability to accurately and effectively record down customer issues which need development and feed that information back to the wider team Personal Skills  An incredible can do attitude and ability to prioritise Jobs/Workload.  Very comfortable speaking to current and potential customers on the phone and building a relationship with them  Excellent communication skills, including written and verbal. A good level of grammar is essential for the role  A strong core set of IT skills. You need to be very comfortable in using a range of different software systems. Basic HTML knowledge very desirable  To demonstrate professionalism when dealing with colleagues, customers and partners at all time  Self-motivated to learn our systems and processes, while also able to engage with the wider team in brainstorming/problem solving discussions  Committed to the job and ability to work on their own as well as work well with a team.  Experience in Customer Service/Success is desirable

Wymagania

ESPA vacancies are open to all EU passport holders able to travel to the UK for an educational work placement, without the need for visa documents. You have to still be a student or have graduated in the last 12 months. Any student who is unsure of their visa situation should check with their university before applying. Languages High spoken and written English level is a must (C1/C2).

Oferujemy/Warunki zatrudnienia

All ESPA’s services are free for students and alumni. The benefits are: 1) Paid Accommodation. 2) Paid Utility Bills (electricity, gas, water and council tax) + Internet Access 3) Commuter travel to work (accommodation will be found within an acceptable commuting distance from the workplace, if that requires more than a sensible walk then a bus/train ticket will be provided). This will be sourced and managed on your behalf by ESPA. These benefits have an approximate value of 700€-1000€ per month (depending on location). There is no salary over and above the benefits offered, unless specifically stated. To know more, please visit: www.espauk.com

Oferta dla osoby niepełnosprawnej

Nie

Klauzula o danych osobowych

"Wyrażam zgodę na przetwarzanie przez Studenckie Centrum Kariery moich danych osobowych, dla potrzeb niezbędnych do realizacji obecnego i przyszłych procesów rekrutacyjnych przeprowadzanych przez W/W podmiot (zgodnie z Ustawa z dn. 29 08 1997 roku o Ochronie Danych Osobowych Dz. Ust. Nr 133 poz. 883 z późn. zm.). Powyższa zgoda dotyczy również załączonych przeze mnie ewentualnych dodatkowych dokumentów (CV, referencje, etc.). Wyrażenie zgody jest dobrowolne. Zgoda może być wycofana pisemnie w każdym czasie. Oświadczam, że zostałem/-am poinformowany/-ao prawie dostępu do treści moich danych osobowych oraz ich poprawiania i aktualizowania."

6 Month Customer Service Internship

Sposób aplikacji

STEP 1) Please, register with us at http://www.espauk.com/students/register-with-us STEP 2) Please, send an email to [email protected] with the reference code INTCS1703 attaching your CV as a pdf file. A cover letter is always helpful.

Kontakt do osoby rekrutującej

[email protected]