6 Month IT Support Internship

Branża

Informatyka - programowanie

Nazwa stanowiska

6 Month IT Support Internship

Rodzaj pracy

staż/praktyki płatne

Ilość miejsc pracy

1

Ilość godzin w tygodniu

40

Opis firmy

This company provides modern software built on open-standards that unlocks the power of business-critical content. With control that IT demands and simplicity that end users love, this company’s open source technology enables global organisations to collaborate more effectively across cloud, mobile, hybrid and on-premise environments. Innovating at the intersection of content, collaboration and business process, this organisation manages over seven billion documents for more than 1,800 customers in 212 countries, supporting 11 million users in their daily work.

Zakres obowiązków

Responsible for logging, monitoring, closing and managing tickets in the Service Desk.  To provide a consistent, reliable and high quality service to all staff both in the UK and in Europe.  Active directory administration, setting up domain users and email.  Adding new users to current IT system and setting up appropriate security groups for them.  Resolve any general IT issues within the company.  Maintain and support internal telephone systems, printers and network.  Desktop OS software and hardware installation.  Managing software licensing and provisioning.  Working both under own initiative and as part of a team to troubleshoot IT issues through our helpdesk system and directly with employees.  Set-up, configure and install computer equipment providing basic training where necessary.  To provide user administration – password resets, new users, deleting old users.  Liaise with external suppliers for the repair of equipment under warranty or maintenance contract.  Assist in the deployment of new hardware and software.  Maintain accurate asset management records by barcoding and scanning equipment on issue, move or decommission.  To ensure that internal procedures are followed whilst working to continuously improve the procedures and practices of the team. Personal Skills

Wymagania

 BS, MS, or PhD program related to computing, science or mathematical  Experience conducting user research is a plus  Outstanding communication, organization, time management, and interpersonal skills with the ability to evangelize user research across teams  Strong analytical skills  Clear evidence of attention to detail and multi-tasking  Solid knowledge of design principles  A "can-do!" approach to a wide and rapidly changing workload

Oferujemy/Warunki zatrudnienia

Skills the host company would expect the Intern to gain  Build/setup on a range of laptop hardware and operating systems  Active Directory  JIRA issue and ticket management system  Oomnitza hardware asset management system  Microsoft office  A range of bespoke software including Alfresco document management  Interpersonal skills  Handling difficult (internal) customers  Supplier relationships  Prioritisation and multi-tasking  Team working  Communication

Oferta dla osoby niepełnosprawnej

Nie

Klauzula o danych osobowych

"Wyrażam zgodę na przetwarzanie przez Studenckie Centrum Kariery moich danych osobowych, dla potrzeb niezbędnych do realizacji obecnego i przyszłych procesów rekrutacyjnych przeprowadzanych przez W/W podmiot (zgodnie z Ustawa z dn. 29 08 1997 roku o Ochronie Danych Osobowych Dz. Ust. Nr 133 poz. 883 z późn. zm.). Powyższa zgoda dotyczy również załączonych przeze mnie ewentualnych dodatkowych dokumentów (CV, referencje, etc.). Wyrażenie zgody jest dobrowolne. Zgoda może być wycofana pisemnie w każdym czasie. Oświadczam, że zostałem/-am poinformowany/-ao prawie dostępu do treści moich danych osobowych oraz ich poprawiania i aktualizowania."

6 Month IT Support Internship

Sposób aplikacji

STEP 1) Please, register with us at http://www.espauk.com/students/register-with-us STEP 2) Please, send an email to [email protected] with the reference code ALFIT2906 attaching your CV as a pdf file. A cover letter is always helpful.

Kontakt do osoby rekrutującej

[email protected]