Customer Service Representative with German and English_IBM Delivery Centre Poland in Wroclaw

Branża

Inne

Nazwa stanowiska

Customer Service Representative with German and English_IBM Delivery Centre Poland in Wroclaw

Rodzaj pracy

praca stała

Ilość miejsc pracy

1

Ilość godzin w tygodniu

40

Opis firmy

IBM Global Services Delivery Center in Wroclaw employs IT professionals across all sectors. This site is fast becoming a “Centre of Excellence” in key areas of the global technology industry. Few places offer as many opportunities to gain knowledge in your field, to work in a stimulating environment and rewards for outstanding performance as IBM. IBM can provide the perfect setting for your career and freedom to enjoy a rich personal life. The Customer Service department in Wrocław is a multicultural and multilingual environment where employees support major international clients with all IT requests in different languages in 24/7 service!

Zakres obowiązków

Job responsibilities: • Be available to receive any new calls at start of shift • Ensure consistent productivity and quality of service • Meet SLAs and individual KPIs, maintain customer satisfaction • Ensure that all tickets are logged and assigned according to the account's procedures • Handle any frontline technical queries and fix or log them appropriately accurately reflecting content of the call • Handle and assist second level teams with problem determination • Escalate queries when required to appropriate personnel • Minimize outbound call duration and quantity • Monitor ticket queues • Apply end to end ticket and call handling expectations of account • Escalate any issues as soon as they arise to the appropriate contact • Identify knowledge management gaps and drive closure

Wymagania

Requirements: • Basic IT literacy and willingness to learn • High communication skills, customer attitude • Responsiveness and flexibility, Teamwork skills, High motivation, Learning skills • 24/7 shift environment (including nights, weekends and holidays) – if required

Oferujemy/Warunki zatrudnienia

Additional Benefits: • Trainings and certifications • Private medical package and insurance package • Multisport Card • Working on international projects in multicultural teams IBM Global Services Delivery Center in Wroclaw employs IT professionals across all sectors. This site is fast becoming a “Centre of Excellence” in key areas of the global technology industry. Few places offer as many opportunities to gain knowledge in your field, to work in a stimulating environment and rewards for outstanding performance as IBM. IBM can provide the perfect setting for your career and freedom to enjoy a rich personal life. The Customer Service department in Wrocław is a multicultural and multilingual environment where employees support major international clients with all IT requests in different languages in 24/7 service! Job responsibilities: • Be available to receive any new calls at start of shift • Ensure consistent productivity and quality of service • Meet SLAs and individual KPIs, maintain customer satisfaction • Ensure that all tickets are logged and assigned according to the account's procedures • Handle any frontline technical queries and fix or log them appropriately accurately reflecting content of the call • Handle and assist second level teams with problem determination • Escalate queries when required to appropriate personnel • Minimize outbound call duration and quantity • Monitor ticket queues • Apply end to end ticket and call handling expectations of account • Escalate any issues as soon as they arise to the appropriate contact • Identify knowledge management gaps and drive closure Requirements: • Basic IT literacy and willingness to learn • High communication skills, customer attitude • Responsiveness and flexibility, Teamwork skills, High motivation, Learning skills • 24/7 shift environment (including nights, weekends and holidays) – if required Additional Benefits: • Trainings and certifications • Private medical package and insurance package • Multisport Card • Working on international projects in multicultural teams • Good to be an IBMer discounts • Cinema & trips for IBMers • Language classes • Summer camps for children

Oferta dla osoby niepełnosprawnej

Nie

Klauzula o danych osobowych

"Wyrażam zgodę na przetwarzanie przez Studenckie Centrum Kariery moich danych osobowych, dla potrzeb niezbędnych do realizacji obecnego i przyszłych procesów rekrutacyjnych przeprowadzanych przez W/W podmiot (zgodnie z Ustawa z dn. 29 08 1997 roku o Ochronie Danych Osobowych Dz. Ust. Nr 133 poz. 883 z późn. zm.). Powyższa zgoda dotyczy również załączonych przeze mnie ewentualnych dodatkowych dokumentów (CV, referencje, etc.). Wyrażenie zgody jest dobrowolne. Zgoda może być wycofana pisemnie w każdym czasie. Oświadczam, że zostałem/-am poinformowany/-ao prawie dostępu do treści moich danych osobowych oraz ich poprawiania i aktualizowania."

Customer Service Representative with German and English_IBM Delivery Centre Poland in Wroclaw

Sposób aplikacji

Required • Bachelor's Degree • English: Intermediate • German: Fluent Preferred • Master's Degree in Information Technology Apply by our website: https://jobs3.netmedia1.com/cp/faces/job_summary?job_id=GTS-0787460

Kontakt do osoby rekrutującej

https://jobs3.netmedia1.com/cp/faces/job_summary?job_id=GTS-0787460