Remote Customer Support Associate with Italian​

Branża

Marketing / Reklama / Promocja i PR

Nazwa stanowiska

Remote Customer Support Associate with Italian​

Rodzaj pracy

praca dorywcza/czasowa/w niepełnym wymiarze godzin

Ilość miejsc pracy

2

Ilość godzin w tygodniu

32

Opis firmy

With nearly 500,000 inspiring, passionate employees worldwide, speaking over 300 different languages, and our global scale and local presence, we support our clients through multi-channel, personalized, and comprehensive customer acquisition, service, and retention services. We provide an integrated approach to customer experience management, back-office management, and optimization. In line with our "High-Tech, High-Touch" approach, we deliver the most advanced digital business services to help the world's best brands grow their businesses in a meaningful and sustainable way. TP has been present in the Polish market since 1997. You can find our offices in Warsaw, Krakow, Poznań, and Katowice.

Zakres obowiązków

In this role you will play a crucial role in delivering high-quality customer service through email, chat and phone channels to our high-profile clients, who specialize in internet-based searching and video-sharing platforms. Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction. To excel in this role, you will need to demonstrate proactive problem-solving skills and continuously strive to meet and exceed performance targets. Your tasks: - Provide high-quality online customer service via email, chat and phone. - Deliver efficient troubleshooting and query resolution. - Identify, qualify and overcome customer objections. - Meet deadlines with a fast-paced environment.

Wymagania

Our requirements: - Fluency in written and spoken Italian. - Intermediate level of written and verbal English. - Available for a minimum of 130 hours per month. - Experience in the call center or customer service industry. - Excellent communication skills. - Good analytical and organizational skills. - High school diploma or equivalent. - Experience or educational background in the online advertising or marketing field is a plus

Oferujemy/Warunki zatrudnienia

What we offer: - Civil contract. - Remote work type. - Remote onboarding and training. - Schedule from Monday to Friday from between 8 AM and 6 PM. What more can you get? - MyBenefit platform access (you can exchange points for a Multisport card, LuxMed healthcare or codes for other services such as shopping, travel, massage or food and many more). - Cooperation in a friendly, innovative and multinational environment allowing you to improve your language and personal skills. - Opportunity for development within the structures of our company.

Oferta dla osoby niepełnosprawnej

Tak

Klauzula o danych osobowych

"Wyrażam zgodę na przetwarzanie przez Studenckie Centrum Kariery moich danych osobowych, dla potrzeb niezbędnych do realizacji obecnego i przyszłych procesów rekrutacyjnych przeprowadzanych przez W/W podmiot (zgodnie z Ustawa z dn. 29 08 1997 roku o Ochronie Danych Osobowych Dz. Ust. Nr 133 poz. 883 z późn. zm.). Powyższa zgoda dotyczy również załączonych przeze mnie ewentualnych dodatkowych dokumentów (CV, referencje, etc.). Wyrażenie zgody jest dobrowolne. Zgoda może być wycofana pisemnie w każdym czasie. Oświadczam, że zostałem/-am poinformowany/-ao prawie dostępu do treści moich danych osobowych oraz ich poprawiania i aktualizowania."

Remote Customer Support Associate with Italian​

Sposób aplikacji

Application link: https://system.erecruiter.pl/FormTemplates/RecruitmentForm.aspx?WebID=71a6b8bb9fe7424aa55f6f48dfffafb0 Recruitment process: - Initial phone interview – we want to get to know you better! - Language verification. - Online interview with a recruitment representative and Team Manager. - You will receive feedback via a call within 2 working days after the interview.

Kontakt do osoby rekrutującej

[email protected]